lucbd Privacy Policy

1 General Overview

This Privacy Policy ("Policy") sets out the rights and obligations regarding personal information between the lucbd platform ("we", "our") and its users ("you", "your"). lucbd operates as a secure and reliable online betting and casino platform for users in Bangladesh.

By using the lucbd website, mobile version, or any digital service, you are considered to have fully accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

2 Personal Information

When you create an account, manage transactions, or use services on lucbd, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (full numbers are not stored)
• A copy of a government-issued ID for identity verification (where applicable)
• IP address and device type

3 Automatically Collected Information

When you use the lucbd website, our system automatically collects certain technical information. This includes:

• Browser type and version
• Operating system information
• Time and duration of site visits
• Cookie and session data
• Referrer URL (which site you came from)
• Which pages of the site were visited

This information is used to ensure platform security, prevent fraudulent activity, and improve your experience.

4 Reasons for Using Your Information

lucbd uses the information it collects only for the following legitimate purposes:

• Completing account creation and management
• Processing deposit and withdrawal transactions — via bKash, Nagad, and Rocket
• Preventing fraud, money laundering, and other illegal activities
• Verifying user age — only those aged 21 or above may use the service
• Providing customer support — via live chat and email
• Ensuring platform security and stability
• Meeting legal obligations
• Enforcing responsible gaming policies

5 Marketing & Communications

If you give your consent, lucbd may send you relevant offers, bonuses, and promotional information. You can opt out of such communications at any time — simply let our support team know at [email protected].

6 Information with Third Parties

lucbd may share information with specific third parties only in limited circumstances and only where necessary:

• Payment processors — to complete bKash, Nagad, and Rocket transactions
• Identity verification providers — for fraud prevention and age verification
• Technology service providers — who assist in operating the platform
• Law enforcement agencies — if legally required to do so

All such third parties operate under strict confidentiality agreements and may only use information for specified purposes.

7 International Data Transfers

Some of lucbd's technical infrastructure may be operated on servers located outside Bangladesh. In such cases, we ensure that your information is protected by adequate security measures and transferred securely via SSL encryption.

8 Security Technology

lucbd uses industry-standard security measures to protect your personal information. The key components of our security framework are as follows:

• SSL/TLS encryption — keeps all data transfers secure
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can view data
• Password hashing and encryption of sensitive information

However, no method of data transfer over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security. Keeping your account password confidential is your own responsibility.

9 Data Retention Period

Your personal information will be retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period as required by legal obligations, dispute resolution, and fraud prevention. Once that period ends, we will securely delete or anonymize the data.

10 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser or device. lucbd uses cookies for the following purposes:

• Managing sessions and maintaining login status
• Remembering your preferences and settings
• Monitoring site performance
• Detecting fraudulent activity
• Analyzing and improving platform usage

You can block cookies by changing your browser settings, though this may limit some functionality of the site.

11 Your Rights Regarding Your Information

As a lucbd user, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can request that the processing of your data be limited.
• Right to object: You can object to your information being used for marketing purposes.
• Right to data portability: You can receive your information in a portable format.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

12 Age Verification

lucbd provides services only to those aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our service, we will immediately close that account and delete the associated information.

If you believe a minor has registered on lucbd, please let us know immediately.

13 Notice of Changes

lucbd may review and update this Privacy Policy from time to time. When changes are made, we will display the new date on this page. For significant changes, we will notify you directly via live chat or email.

If you continue using the service after changes are made, you are considered to have accepted the updated Policy. We therefore recommend that you visit this page regularly.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Via live chat — 24 hours a day, 7 days a week, in Bengali and English
• By email: [email protected]

We give your privacy the highest priority and are committed to resolving any concerns you have promptly and effectively.